1. What types of products do you offer?

Answer: We offer a wide variety of products including cakes (birthday, wedding, anniversary, etc.), pastries, cookies, chocolates, tarts, and seasonal specials. We also have custom options for special occasions.

2. Do you have gluten-free, vegan, or other dietary-specific options?

Answer: Yes, we offer a range of products to cater to various dietary needs, including gluten-free, vegan, nut-free, and dairy-free options. Please let us know your requirements when placing your order.

3. How far in advance should I place my order?

Answer: For custom cakes and large orders, we recommend placing your order at least 1-2 weeks in advance. For wedding cakes or particularly intricate designs, a lead time of 3-4 weeks is preferred to ensure all details are perfect.

4. Can I customize my order?

Answer: Absolutely! We specialise in custom orders. You can choose flavours, fillings, decorations, and any specific designs or themes you want. Feel free to bring in pictures or ideas to help us create your perfect confection.

5. Do you offer delivery services?

Answer: Yes, we provide delivery services to your home, office, or event venue. Delivery fees and availability depend on your location. We also offer same-day delivery for select items.

6. What are your payment options?

Answer: We accept a variety of payment methods including credit/debit cards, PayPal, and cash on delivery. Secure payment can also be made through our website.

7. How do I store my cake?

Answer: Cakes should be kept in a cool, dry place. If your cake has perishable fillings or frosting, it should be refrigerated. We recommend bringing the cake to room temperature before serving for the best flavour and texture.

8. Do you offer cake tasting?

Answer: Yes, we offer cake tastings for wedding and large event orders. This helps you choose your preferred flavours and fillings. Please contact us to schedule a tasting session.

9. Can I see examples of your previous work?

Answer: Certainly! You can view our portfolio of past creations on our website, as well as on our Instagram and Facebook pages. We also have albums available in-store.

10. What is your cancellation policy?

Answer: For full refunds, cancellations must be made at least 72 hours before the scheduled delivery or pickup time. For larger orders, especially wedding cakes, please refer to the specific terms outlined in your order agreement.

11. Do you offer gift cards?

Answer: Yes, we offer gift cards that can be used for any of our products and services. They make perfect gifts for friends and family.

12. Are your products made fresh?

Answer: All our products are made fresh daily using the highest quality ingredients to ensure the best taste and experience.

13. Do you offer classes or workshops?

Answer: Yes, we offer cake decorating and baking classes for all skill levels. Please check our website or visit our shop for the schedule and more information.

14. Can I order online?

Answer: Yes, you can conveniently place your orders through our website. Simply browse our products, add them to your cart, and proceed to checkout.

15. Do you have seasonal specials?

Answer: Yes, we offer special items for holidays and seasonal events. Check our website or visit our store to see our current offerings.

Example FAQ Section Layout

General Inquiries

Q: What types of products do you offer?
A: We offer a variety of cakes, pastries, cookies, chocolates, and seasonal specials.

Q: Do you have gluten-free, vegan, or other dietary-specific options?
A: Yes, we cater to various dietary needs including gluten-free, vegan, and nut-free options.

Ordering and Customization

Q: How far in advance should I place my order?
A: For custom and large orders, please order 1-2 weeks in advance. For wedding cakes, 3-4 weeks is preferred.

Q: Can I customize my order?
A: Yes, we specialize in custom orders. You can choose flavours, decorations, and themes.

Delivery and Payment

Q: Do you offer delivery services?
A: Yes, we deliver to homes, offices, and event venues. Same-day delivery is available for select items.

Q: What are your payment options?
A: We accept credit/debit cards, PayPal, and cash on delivery. Secure payment is available through our website.

Storage and Tastings

Q: How do I store my cake?
A: Keep cakes in a cool, dry place. Refrigerate if they have perishable fillings. Bring to room temperature before serving.

Q: Do you offer cake tasting?
A: Yes, we offer tastings for wedding and large event orders. Contact us to schedule.

Additional Services

Q: Do you offer classes or workshops?
A: Yes, we offer cake decorating and baking classes for all levels. Check our website for details.

Q: Can I order online?
A: Yes, orders can be placed through our website for convenience.

This FAQ section is designed to provide clear and helpful information, ensuring that customers have all the necessary details to make informed decisions about their purchases.